Reach out to our friendly Tint Support Team with any paint-related question, big or small.

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<p><span style="font-family: Arial,Helvetica,sans-serif;">First check three things: 1) Is your Pico turned on? 2) Is the Tint App on your mobile device open? 3) Is the Bluetooth on your mobile device on? If you can answer yes to all the above then your Pico should automatically pair to your mobile device! Pico uses Bluetooth 4.0 (otherwise known as Bluetooth Low Energy, BLE, or Bluetooth Smart). This is not Bluetooth as it used to be - no manual pairing or annoying searching required. Once everything is on - you devices should simply connect. Still not working? That&apos;s odd! Get in touch at help@tintpaint.com.au and we will work out why.</span></p>

First check three things: 1) Is your Pico turned on? 2) Is the Tint App on your mobile device open? 3) Is the Bluetooth on your mobile device on? If you can answer yes to all the above then your Pico should automatically pair to your mobile device! Pico uses Bluetooth 4.0 (otherwise known as Bluetooth Low Energy, BLE, or Bluetooth Smart). This is not Bluetooth as it used to be - no manual pairing or annoying searching required. Once everything is on - you devices should simply connect. Still not working? That's odd! Get in touch at help@tintpaint.com.au and we will work out why.

How do I connect Pico to my smartphone?

Tint Match & Custom Colours

What’s the difference between your paints?

How much paint do I need?

Do you have an anti-mould paint?

Can I use Tint Wall on ceilings?

Can I use Tint Wall on trims?

Can I use Tint Trim on walls?

How durable is your Exterior paint?

Is your Wall paint washable?

What sheen levels do your paints come in?

Is this paint safe for my nursery/child’s room?

What does VOC mean?

What are the VOC levels for your paints?

Vegan paint – is it a thing?

Do you have a fandeck?

Is there a limit to how many free Mini Sample Stickers I can order?

What sheen level are your Sample Stickers and Cards?

What is the difference between a Sample Sticker and a Sample Card?

Can you do half, quarter, or double strength versions?

Will my paint match the colour on screen?

Do you have sample pots?

What chemicals are NOT included in your paints?

Product Inquiries

How do I get Free Shipping?

How much does delivery cost?

Free shipping on Top-Up Orders

How long will delivery take?

What delivery options do you offer?

Can I pickup my order?

Can I get same-day delivery?

What is Premium Parcel Protection?

Where is my order?

Shipping & Delivery

How do I paint furniture?

How do I paint a baby's cot?

How do I paint externally-facing doors ?

How do I paint laminate, PVC or metal?

How do I use Tint Painters Tape?

How long does it take for Tint paint to dry and cure?

How can I tell if my existing paint is oil-based?

How do I clean my walls before painting?

How do I store leftover paint?

How do I dispose of leftover paint?

What temperature should I paint at?

How much water can I add?

How do I clean my brushes and rollers after painting?

How To & Guides

Can you match a colour from another paint brand?

How accurate are your matches?

Will my Custom Colour take longer to make?

Can you make samples for a Custom Colour?

Can you match RGB or HEX colours?

How do I get a colour matched to something I own?

What is Pico?

How do I capture a colour with Pico?

What surfaces can Pico scan?

How do I use the virtual try on app?

Can I change or cancel my order?

I've only received a part of my order, what now?

Can I get a tax invoice?

30-day returns policy

There is an issue with my order.

How do I return my order?

Order Management & Returns

Do your paints come with warranty?

Do your accessories come with warranty?

What does your paint warranty cover?

How do I make a warranty claim?

Warranty

How can I contact you?

What are your store opening hours?

What forms of payment do you accept?

Why only 74 colours?

How come you only have five types of paint?

Do you have a trade program?

Who do I contact about a press inquiry?

I'm a content creator, who should I contact?

General

How do I connect Pico to my smartphone?Updated 4 months ago