Reach out to our friendly Tint Support Team with any paint-related question, big or small.

Tint Store

Tint

We use Australia Post, Aramex, Sendle and Rendr as our delivery partners. Depending on where you are located, different methods may or may not be available.Paint &amp; Accessories<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Standard Shipping: sent with Australia Post standard, Aramex or Sendle with tracking</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">AusPost Express: sent with Australia Post Express, with tracking</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Guaranteed Same-Day with Rendr: For Melbourne Metro only, order before 2pm for same business day delivery utilising Rendr&apos;s network of trusted delivery partners. Orders placed after 2pm will be delivered next business day</li></ul>Samples<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Standard Letter: Usually sent with stamps and no tracking through the standard Australia Post letter network, occasionally sent tracked with either Australia Post standard, Aramex or Sendle with tracking</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">AusPost Express: sent with Australia Post Express, with tracking</li></ul>

We use Australia Post and Rendr as our delivery partners. Depending on where you are located, different methods may or may not be available.

Paint & Accessories
- AusPost Parcel Post: sent with Australia Post standard, with tracking
- AusPost Express: sent with Australia Post Express, with tracking
- Guaranteed Same-Day with Rendr*: sent same-day (if ordered before 2pm) utilising Rendr's network of delivery partners including Sherpa, Uber, DoorDash among others.
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Samples
- AusPost Regular Mail: sent with stamps and no tracking through the standard Australia Post letter network.
- AusPost Express: sent with Australia Post Express, with tracking

*Melbourne Metro only

What delivery options do you offer?

Shipping & Delivery

What’s the difference between your paints?

How much paint do I need?

Do you have an anti-mould paint?

Can I use Tint Wall on ceilings?

Can I use Tint Wall on trims?

Can I use Tint Trim on walls?

How durable is your Exterior paint?

Is your Wall paint washable?

What sheen levels do your paints come in?

Is this paint safe for my nursery/child’s room?

What does VOC mean?

What are the VOC levels for your paints?

Vegan paint – is it a thing?

Do you have a fandeck?

Is there a limit to how many free Mini Sample Stickers I can order?

What sheen level are your Sample Stickers and Cards?

What is the difference between a Sample Sticker and a Sample Card?

Can you do half, quarter, or double strength versions?

Will my paint match the colour on screen?

Do you have sample pots?

What chemicals are NOT included in your paints?

Product Inquiries

How do I get Free Shipping?

How much does delivery cost?

Free shipping on Top-Up Orders

How long will delivery take?

Can I pickup my order?

Can I get same-day delivery?

What is Premium Parcel Protection?

Where is my order?

How do I paint furniture?

How do I paint a baby's cot?

How do I paint externally-facing doors ?

How do I paint laminate, PVC or metal?

How do I use Tint Painters Tape?

How long does it take for Tint paint to dry and cure?

How can I tell if my existing paint is oil-based?

How do I clean my walls before painting?

How do I store leftover paint?

How do I dispose of leftover paint?

What temperature should I paint at?

How much water can I add?

How do I clean my brushes and rollers after painting?

How To & Guides

Can you match a colour from another paint brand?

How accurate are your matches?

Will my Custom Colour take longer to make?

Can you make samples for a Custom Colour?

Can you match RGB or HEX colours?

How do I get a colour matched to something I own?

What is Pico?

How do I capture a colour with Pico?

How do I connect Pico to my smartphone?

What surfaces can Pico scan?

How do I use the virtual try on app?

Tint Match & Custom Colours

Can I change or cancel my order?

I've only received a part of my order, what now?

Can I get a tax invoice?

30-day returns policy

There is an issue with my order.

How do I return my order?

Order Management & Returns

Do your paints come with warranty?

Do your accessories come with warranty?

What does your paint warranty cover?

How do I make a warranty claim?

Warranty

How can I contact you?

What are your store opening hours?

What forms of payment do you accept?

Why only 74 colours?

How come you only have five types of paint?

Do you have a trade program?

Who do I contact about a press inquiry?

I'm a content creator, who should I contact?

General

What delivery options do you offer?Updated a month ago